What You Need to Know About Insurance and Bad Faith Tactics

In the wake of Hurricane Helene, thousands of families are still displaced, uncertain of when—or if—they’ll be able to return to their homes. With homes flooded, roofs torn off, and belongings destroyed, the path to recovery is overwhelming. Many are still waiting to hear about loved ones, while others have only just begun the daunting process of gathering what remains to file insurance claims.

While you focus on your family’s safety and rebuilding your life, it’s vital to be aware of a harsh truth: not all insurance carriers will treat you fairly. This blog is here to help you navigate the claim process, protect your rights, and avoid falling victim to bad faith tactics used by some insurers.

What Is “Bad Faith,” and Why Should You Care?

Bad faith refers to deceitful practices by insurers who, rather than honoring the terms of your policy, choose to delay, deny, or underpay your claim. In the aftermath of Hurricane Helene, these tactics can slow down the recovery process at a time when you need immediate assistance. After enduring such a loss, the last thing you expect is for your insurance provider to offer a settlement that barely covers the damage. Yet, many victims are shocked when they receive an offer that feels like a slap in the face. If this sounds alarming, it’s because these strategies are all too common. Knowing what to watch for is your first line of defense.

Steps to Protect Yourself as You Start Filing Your Claim

If you’re just beginning to gather the items you need for your insurance claim, being aware of the possibility of bad-faith tactics is critical. Here’s how to approach the process carefully and protect yourself:

1. Document Everything Thoroughly

As you begin your claim, take detailed photos and videos of the damage—if and when it’s safe to do so. Thorough documentation will support your claim, whether it’s a collapsed roof, waterlogged furniture, or shattered windows. If possible, keep all receipts for emergency repairs, temporary housing, or any other related expenses.

Insurance carriers may try to dispute the extent of your loss. Having comprehensive documentation can help you counter any attempts to undervalue your claim.

2. Be Wary of Early Settlement Offers

Once you file your claim, your insurer may try to offer a quick, lowball settlement. This may seem tempting—especially if you’re displaced and need immediate assistance—but these offers often fall far below what your policy entitles you to receive. You don’t have to accept the first offer. Taking the time to review and negotiate can prevent you from being shortchanged.

As our Client Specialist MaKayla Fountain explains, “I’ve experienced many cases where the carrier has bullied the insured into settling the claim or settling for less. They threaten to drop the policy or raise the insured’s premiums. They put a lot of fear into the insured.” This fear often drives policyholders to accept offers that don’t come close to covering their losses.

It’s crucial to take a step back, understand your rights, and not let fear drive your decision.

3. Understand Your Policy

Before you file, review your insurance policy to understand what’s covered and what’s not. Many homeowners are unaware of certain exclusions or limitations, which can lead to surprises down the line.

Insurers may use complicated language or fine print as a shield, denying claims that are otherwise valid. Knowing your coverage helps you argue against such tactics.

4. Stay Persistent, Even When They Delay

If your insurer is slow to respond or repeatedly asks for unnecessary paperwork, don’t give up. These are classic bad-faith moves designed to wear you down. Keep communication records—emails, phone call logs, etc.—to demonstrate your compliance and persistence.

Delays can work to the insurer’s benefit. By documenting their lack of action, you can push back and even build a case for bad faith, should the issue escalate.

How to Spot the Signs of Bad Faith

As you navigate the claim process, keep an eye out for red flags. Insurers often employ tactics designed to frustrate policyholders into settling for less:

1. Unexplained delays

If weeks go by without an update or if your adjuster keeps disappearing, this could be a delay tactic.

2. Repeated requests for more documentation

While it’s normal to submit basic documents, such as proof of loss or receipts, multiple or irrelevant requests might signal bad-faith behavior.

3. Sudden changes in your policy’s interpretation

If your insurer starts interpreting policy terms in ways that seem unfair, unusual, or contradictory—they may be trying to reduce your payout unjustly.

If you notice these signs, it might be time to bring in outside help.

Why a Public Adjuster Could Be Your Best Ally

During this difficult time, your insurance carrier should be your partner in recovery—but as we’ve discussed, that’s not always the case. A public adjuster works for you, not the insurer, helping to ensure your claim is handled fairly and accurately.

As Joey Cafaro, Senior Desk Adjuster, explains, “After significant damage, policyholders naturally focus on recovery, often overlooking the need to protect themselves, which can lead to underpaid, delayed, or denied claims. Consulting with a public adjuster early on protects their interests from the start. As experts, we thoroughly document all aspects, understand industry cost standards, and navigate policy details that can impact coverage. While policyholders juggle jobs and families, our full-time role is to combat insurance carrier delays, aiming to ensure claims are settled fairly and promptly.”

Leveling the playing field

Insurers have teams of adjusters and lawyers protecting their interests—and you should, too. A public adjuster is your advocate, ensuring your claim is not undervalued or unjustly delayed.

Expert knowledge of insurance

With a public adjuster on your side, you can rely on their knowledge of the industry, understanding of bad faith tactics, and ability to fight for the settlement you deserve.

The road to recovery after Hurricane Helene is long and uncertain. Filing an insurance claim during such a chaotic time can feel overwhelming. However, understanding the possibility of bad-faith tactics will help protect you. Keep track of your documents, stay persistent, and never hesitate to ask for help from a public adjuster if you feel your insurer isn’t acting in your best interest.

Bad faith tactics shouldn’t stand in the way of rebuilding your life. If you’re still waiting for your claim to process, or if your insurer hasn’t provided the assistance they promised, remember—you have the right to fight back.

Contact Premier Claims today to set your claim up for success!

60 Minutes:
Key Takeaways from “After the Hurricane” report

The Devastation of Hurricane Helene & Milton: Lessons from the Past

In the wake of the recent destruction from hurricanes, thousands of homeowners are not just picking up the pieces of their lives—they’re bracing for a new kind of storm: the battle with their insurance carriers. While families are still reeling from the devastation, a darker, more troubling reality is unfolding. Will their insurance policies—the safety nets they’ve invested in for years—come through when they need them most?

If history is any indication, the answer might leave you unsettled. CBS’s recent 60 Minutes exposé on Hurricane Ian revealed how insurance carriers systematically underpaid or outright denied policyholders. They altered damage assessments to reduce payouts. With Hurricane Helene and Milton’s damage mirroring, if not exceeding, Ian’s, homeowners must now confront the possibility that they, too, could face the same unfair treatment.

As you begin the recovery process, it’s crucial to know how to protect yourself from an industry that may prioritize profits over people.

What Happened After Hurricane Ian?

According to the episode, many policyholders found that their damage reports were mysteriously altered, underestimating the destruction to their properties. As the whistleblowers interviewed in the episode noted, insurance carriers deployed tactics that included modifying damage estimates—sometimes drastically—to minimize the compensation owed to homeowners. A contractor featured in the episode shared, “The damage was clear, but what wasn’t clear was why the estimates didn’t match reality anymore.”

The Harsh Reality of Insurance Payouts Post-Hurricane

As evidenced in the 60 Minutes episode, policyholders from Hurricane Ian are still battling their insurance carriers for the compensation they were promised. These delays and reductions in payouts can be financially crippling at a time when people need help the most.

The question on everyone’s mind now is: Could this happen again with Hurricane Helene & Milton? Unfortunately, the current insurance climate suggests that it’s not just a possibility, but a strong likelihood.

How You Can Protect Yourself

Given the current landscape, there are several things policyholders should keep in mind when navigating the claims process after a Hurricane:

Document Everything: Take extensive photos and videos of all damage before making any repairs. Your documentation will serve as evidence if your claim is disputed or reduced.
Get an Independent Assessment: Hiring a public adjuster to assess the damage and provide an objective estimate may be worthwhile. This can safeguard you against any lowball offers or claims modifications. Contact our experienced team today to have your property inspected.
Don’t Settle Too Soon: As we reflect on our experience with policyholders during Hurricane Ian, it’s important for policyholders to feel empowered to review every offer they receive from their carrier. Levi Warren, our Adjusting Manager, advises, “The most common mistake I see is accepting a final award too quickly. With all the emotions involved in your claim, it’s easy to want to rush through the claim process to make yourself whole again. Be sure to take your time and review the estimate you receive from your carrier to make sure nothing is missing.”
Seek Professional Help: Public adjusters, like those at Premier Claims, can fight on your behalf to negotiate with your carrier. They understand the tactics insurers use to minimize payouts and can help hold them accountable, aiming to take the stress off your plate.

Hurricane Helene and Milton: Prepare for a Fight

As we watch more hurricane devastation unfold, property owners must brace themselves for the physical recovery and the potential financial battle ahead. In many cases, it’s not about how much damage was done but how much insurers are willing to acknowledge.

We encourage policyholders to stay informed, know their rights, and reach out to professionals when in doubt. The lessons from Hurricane Ian should serve as a grim reminder: proactively know the coverage and rights within your policy so you know when it’s time to defend your claim.

Premier Claims is Here to Help

At Premier Claims, we advocate for policyholders like you to receive fair compensation from their carriers—making the restoration process as smooth as possible. Our experienced team manages every aspect of your insurance claim, from damage assessment to negotiating with insurers, so you can focus on recovery.

If you’ve been impacted by Hurricane Helene or Milton, contact Premier Claims today. You don’t have to go through this alone.

Navigating insurance claims can feel like deciphering a cryptic puzzle. You file a claim expecting support, only to face the frustration of either a denied or underpaid insurance claim. Ever wondered what causes these outcomes? Join us as we unveil why insurance claims sometimes fall short and how you can proactively protect your rights.

Profit Pressures and Claim Outcomes

Insurance companies prioritize profit, which directly impacts their bottom line. This focus can lead to underpaid claims as they seek to maintain financial health. Your claim could be denied or underpaid for a multitude of reasons. Here are five of the most common:

Policy Exclusions

Policies often contain specific exclusions that limit coverage for certain events or circumstances. Your claim may be denied or only partially paid if it falls within one of these exclusions. If your current policy falls short, exploring alternative options is crucial to better prepare for the future. Our team is ready to assist you in finding the right coverage with the right carrier. To ensure that your property is adequately protected, submit your insurance policy for a complimentary review: https://premier-claims.com/policy-review/

Incomplete Documentation or Incorrect Information

Insufficient evidence or documentation to support your claim can result in underpayment or denial. Keep records, receipts, and photos to substantiate your claim. Incorrect or incomplete information provided when filing a claim can lead to delays or denials. Ensure all details are accurate and supported by documentation.

Misinterpretation of Policy Language

Insurance policies can be complex, and misinterpreting the language or terms can lead to misunderstandings about coverage entitlements. When was the last time you went through your insurance policy? One might think that insurance carriers purposely design policies with sneaky language and jargon that the average policyholder doesn’t understand.

Delay in Reporting

Failing to report a claim promptly after an incident can raise suspicions and lead to increased scrutiny or denial. Report claims as soon as possible to avoid complications! To learn more about when to file a claim, read our blog: When Is the Right Time to File a Property Insurance Claim?

Pre-existing Damage or Conditions

Claims for damage that existed before the policy period or was caused by pre-existing conditions may be denied as they do not meet the coverage criteria. Accurate documentation of the damage to your property and the date of loss is key! We recommend ensuring that your property is routinely inspected to help mitigate this type of denial. Updated documentation of your property’s condition can be a huge asset throughout any claims process.

Understanding Your Coverage Inside Out

Misunderstanding policy coverage often leads to claim denials. Policies are filled with industry jargon and fine print that can be challenging to decipher. Knowing your coverage thoroughly can prevent surprises and ensure you receive entitled benefits.

Leveraging Claims Expertise

Navigating claims processes alone is daunting. Our team of licensed professionals dedicates itself to maximizing your claim and advocating for your rights. Their extensive experience tends to ensure clarity and fairness throughout negotiations.

The Role of Public Adjusters

Similar to going to court without a lawyer, facing an insurance claim without a public adjuster may put you at a disadvantage. Public adjusters, like those at Premier Claims, specialize in claims management, offering critical support in understanding your rights as a policyholder. Premier Claims has a fully equipped team that tackles every aspect of the claims process for you.

Understanding why claims are underpaid or denied empowers you to secure fair treatment from your insurance company and prepare for future claims. Leveraging expertise, knowing your policy, and seeking professional support enable confident navigation of the claims process.

Take Charge of Your Claims Process Today.

The fear of being dropped by your insurance carrier is a common concern among policyholders, but it’s important to understand that such action is unlikely and illegal. Let’s delve deeper into this misconception and explain why filing a claim shouldn’t jeopardize your coverage.

Filing a Claim Isn’t Something to Fear

Legal Protection for Policyholders

Contrary to popular belief, insurance carriers are prohibited by law from dropping policyholders simply for filing a claim. Laws and regulations bind your insurance adjuster and govern their operations like a set of rules directs a public adjuster. These regulations safeguard policyholders against unfair treatment and allow policyholders to receive the protection they’ve paid for.

Preserving Your Coverage

You purchase insurance coverage to protect your property against unforeseen events, including storm damage. Filing a claim is fundamental to utilizing your insurance coverage as intended. Whether the damage appears minor or significant, it’s crucial to address it promptly to prevent future complications.

Mitigating Future Risks

While the damage you’ve sustained may seem insignificant at the time, it may escalate into a larger problem over time. Delaying or forgoing the claims process could leave you vulnerable to costly repairs or liabilities in the future. Your risks may be at their highest once the statute of limitations for filing a claim has passed. By addressing the damage promptly, you’re taking proactive measures to protect your property and mitigate future risks. To learn more about filing a claim, read our blog: https://premier-claims.com/blog/when-should-i-file-a-claim/

Empowering Policyholders

At the heart of insurance coverage is the principle of protection and support for policyholders. Your insurance carrier should be there to assist you in times of need, not to penalize you for seeking the coverage you’ve paid for. By understanding your rights and the legal protections in place, you can confidently pursue the resolution of your claim. Going through the claims process without fear of repercussions from your insurance carrier for filing a claim sounds rather nice, does it not?

Moving Forward with Confidence

Don’t let your fears prevent you from accessing the coverage your insurance carrier has agreed to issue. By filing a claim for the damage to your property, you’re exercising your rights as a policyholder and taking proactive steps to safeguard your investment. Trust in the legal protections and move forward confidently, knowing that your insurance carrier cannot drop you for simply utilizing your coverage as intended.

Advocate for Your Rights

Ready to address the damage to your property and secure the coverage you deserve? Contact Premier Claims today to learn how our team of experts can assist you in navigating the claims process with confidence. Let us be your trusted partner in advocating for your rights and protecting your property against unforeseen risks.

Property inspections play a key role in the claims process, providing valuable insights into the extent of damage incurred. At Premier Claims, we recognize the significance of thorough inspections when fighting for a fair and accurate claim settlement.

The Purpose of Property Inspections

Inspections serve as a critical juncture where both the policyholder and the insurance carrier assess the damage firsthand. These inspections are instrumental in determining the scope of repairs needed and estimating the cost of restoration. By conducting thorough inspections, policyholders can ensure that they properly document all damages, thereby reducing the likelihood of disputes during the claims process.

The Premier Claims Advantage

At Premier Claims, we take a proactive approach to inspections by sending our experienced inspectors alongside the insurance representative. This collaborative effort allows us to provide comprehensive assessments while advocating for the policyholder’s best interests. Our inspectors are trained to identify hidden damages and all relevant information to be accurately recorded. In turn, our inspections aim to increase the likelihood of a favorable claim outcome.

Inspection Goal

Brent Roberts, Inspections Manager, and Licensed Public Adjuster, believes, “Our goal is to identify damage and have the Insurance Adjuster acknowledge the damage on site.” Collaborating with your insurance carrier’s representative for an inspection allows us to ensure they’re recognizing the damage we’re seeing. Our meticulous approach focuses on identifying any damage, linking it to the date of loss, and confirming its weather-related nature. This thorough process documents all relevant information, setting the foundation for a fair and expedited claims resolution. Learn more in our full YouTube video: Let’s Talk Property Inspections

The Inspection Process

During the inspection, our team meticulously examines the property, documenting all visible damages caused by the covered peril. We pay close attention to details, capturing photographic evidence and taking note of any structural issues or safety concerns. By conducting a thorough inspection, we equip policyholders with the information needed to pursue fair and adequate compensation for their losses.

Policyholder Insight

Understanding the inspection process can empower policyholders to actively participate in their claims journey. By familiarizing themselves with common types of damages and inspection techniques, policyholders can effectively communicate their needs and concerns to the inspection team. Additionally, staying informed about their rights and entitlements allows policyholders to be well-equipped to navigate the claims process with confidence.

Property inspections are a vital component of the claims process, providing an opportunity to assess damages and advocate for fair compensation. At Premier Claims, we prioritize transparency, professionalism, and advocacy in every inspection we conduct. For more information about property inspections and our claims management services, we invite you to connect with our team today to schedule an inspection of your property.

Unlock Your Claims’ Potential

Did you know that without undergoing the appraisal process, you could end up settling for less than you are entitled to under your insurance policy? Playing it is risky, with the odds seemingly stacked against you. Insurance carriers play hardball, leaving you feeling overwhelmed and outmatched. But fear not because appraisals may just be your secret negotiation weapon.

Without the backing of a thorough appraisal, insurance carriers may lack the motivation to offer you an increased, and likely owed, settlement amount. By forgoing this crucial step, you could potentially leave money on the table. Ultimately, it hinders your ability to recover entirely from the damage.

The Dreaded “A” Word

Contrary to popular belief, appraisals aren’t the Grim Reaper of your claim. Instead, think of them as your trusty sidekick, helping you navigate the murky waters of insurance disputes. By enlisting the services of an expert appraiser, like those utilized by Premier Claims, you’re taking proactive measures to protect your interests and secure the compensation you deserve.

It is possible that without an appraisal, you could leave thousands of unrecovered dollars on the table. You could use that unrecovered money to rectify property damage and rebuild your business entirely. An appraisal intends to lead to a more accurate assessment of damages, potentially resulting in an increasing settlement amount. It tends to expedite the claims process, thereby reducing stress and uncertainty for the policyholder. Don’t let fear of an appraisal hold you back from determining what you are rightfully owed.

Who Needs a Public Adjuster Anyway? Newsflash, You Do!

You might be thinking, “But do I really need a public adjuster?” The answer is a resounding yes. Public adjusters are the Jedi masters of the claims world, wielding their expertise like a lightsaber against the dark forces of insurance carriers. With a public adjuster by your side, an experienced professional will guide you every step of the way.

So, don’t gamble your investment away. Embrace the challenge, arm yourself with knowledge, and remember— Premier Claims is here to guide you every step of the way. Take charge of your claim and fight for a fair settlement.

Ready to protect your investment? Contact Premier Claims today for a consultation, and let us help you navigate the appraisal process confidently. Your future self will thank you.

Surviving Hurricane Helene and Bad Faith Tactics