Recovering Contents from Fire Damage

Our team understands that after a fire, the loss extends beyond just the structure—it reaches every item that makes a space feel like home or a business function seamlessly. We aid in creating a detailed content inventory of all affected items, ensuring nothing is overlooked. With this comprehensive list in hand, we then provide a rigorous evaluation to insurance carriers. This allows us to advocate for our clients to obtain full reimbursement for each content item. Our commitment is to secure recovery, not just from the structural loss, but from the personal and operational disruptions the fire may have caused.

Creating Content Inventory

Most homeowners or business owners haven’t prepared a detailed inventory of their possessions before experiencing a substantial loss — and that’s perfectly understandable. Our team excels in employing innovative methods to assist in assembling a thorough inventory. Below are some strategies and suggestions we offer our clients following a major fire incident:

- - Retain damaged items, or parts of them, until our team can conduct a complete inspection and documentation.
  - Review any past photographs or videos from your property; they might showcase valuable content present at the time of the loss.
  - Schedule a session to discuss the contents of each room and area of your property with your assigned client specialist. As you recall items, our team handles the documentation.
  - We help in retrieving purchase records from vendors and establishments where you’ve bought items.

Replacing Vital Documents

While our team is committed to assisting with a wide range of post-loss concerns, we cannot directly help in replacing personal identification and essential documents. However, we are more than happy to guide you in the right direction to secure replacements. Below is a handy list detailing where you can obtain replacements for various vital documents:

Vital documents	Where to get a replacement
Drivers License or State Id	Local Department of Motor Vehicles
Government Id	Locate your nearest Real-Time Automated Personnel Identification System (RAPIDS) site
Military Discharge Papers	Department of Veterans Affairs 1-800-827-1000
Passports	State Department—Passport Services 1-202-955-0430
Birth, Death, and Marriage Certificates	Appropriate State Bureau of Records
Social Security or Medicare Cards	Local Social Security Office 1-800-772-1213
Credit Cards	Mastercard & Visa: Contact the issuing financial institution American Express: 1-800-441-0519 Discover: 1-800-DISCOVER (1-800-347-2683)
Titles to Deeds	Records department of the area/county in which the property is located
Stocks and Bonds	Issuing company or your broker
Wills	Attorney or probate court where the will was filed
Income Tax Records	Internal Revenue Services (IRS): 1-800-829-1040 Accountant
Citizenship Papers	Bureau of Citizenship and Immigration Services: 1-800-375-5283
Mortgage Papers	Lending Institution

Cleaning & Removing Smoke Odor

Assistance might be available to help clean and eliminate smoke odors from items affected by the fire. This depends on the specifics of your insurance policy and the capabilities of your mitigation service provider. To make things easier for you, we’ve shared a few helpful hints to support the cleanup procedure when recovering contents from fire damage:

- - Follow the health guidance from first responders to the fire and mitigation team on the safe cleanup of fire ash, protective clothing and use of masks.
  - People often use a cleaning agent containing tri-sodium phosphate (TSP) to reduce odors in fabrics. You can find it under its generic name or specific brand names, available in different formats such as sprays, liquids, or powders. We recommend reading the label for further information and safety instructions, as well as testing any garments or fabrics prior to utilizing.
  - Clean kitchenware or appliances with soap and water, rinse, and then polish them.

Is Involving Legal Professionals Necessary for Your Insurance Claim?

While the optimism of seeing the world through rose-colored glasses may suggest otherwise, the complexities of insurance claims can make legal assistance invaluable. Discover why having someone advocate for your best interests is crucial in the modern insurance landscape, where carriers aim to protect every cent.

Public adjusters typically handle claim advocacy effectively, rendering attorney involvement unnecessary. However, there are scenarios where legal assistance becomes vital:

Coverage Denial and Refusal to Negotiate

In instances where insurance coverage is denied or negotiations are refused, consider involving legal professionals. Legal professionals work to challenge denials, advocating for policyholders’ right to secure the coverage they’re entitled to. Legal professionals can also engage in negotiations with insurance carriers, striving for a settlement that is fair and reasonable.

Policy Interpretation Issues

Insurance policies often involve intricate language open to interpretation. Legal assistance becomes essential when disputes arise over policy terms. Attorneys can provide clarity on policy language, aiming to safeguard the rights of policyholders and that carriers adhere to the agreed-upon terms.

Bad Faith Practices by Insurance Carriers

Bad faith practices occur when an insurance carrier acts dishonestly or unfairly toward a policyholder. This includes unreasonably delaying claims processing, undervaluing claims, or wrongfully denying valid claims. Legal professionals can identify and challenge such practices, holding carriers accountable for acting in good faith and aiming to maintain fair treatment throughout the claims process.

Beyond the situations highlighted above, there are less apparent, yet valid reasons to consider legal counsel. Chip Merlin of Merlin Law Group, discusses one of these less apparent reasons in his blog “Insurance Company Claims Adjuster Bonus Programs and Criteria.” Some carriers may incentivize adjusters to underpay claims, making it crucial to involve legal representation. Legal professionals can file discovery motions to uncover any undisclosed bonuses that may compromise the fairness of claim payouts.

Uncovering these bonus programs may be challenging, as carriers often attempt to disguise them. An attorney, equipped with the expertise to refine discovery requests, can reveal less savory bonus programs. While not every claim requires legal intervention, having an attorney available ensures that, if needed, assistance is just a phone call away.

Explore the nuances of public adjusting claims and understand when legal involvement can make a significant difference in securing a fair and favorable settlement.

By: Ashley Balsbaugh | Associate Attorney

After Damage Occurs

After a fire wreaks havoc on a property, be it residential or commercial, the cascade of emotions can be overwhelming. The gamut of emotions — from shock and disbelief to grief and anger — can be overwhelming. It’s not uncommon for individuals to grapple with memory issues, anxiety, or depression following such a significant loss. In these trying times, your primary focus should be on emotional recovery and the well-being of everyone directly impacted by the loss. Our team steps in to shoulder the burdens of the logistical aftermath, ensuring you can dedicate your energy to healing and rebuilding emotionally.

Document Loss Information

In the aftermath of a fire, it’s essential to record pivotal details related to the incident. Key information includes the exact date of the fire, the non-emergency number for the fire department, the official report number, and the name of the fire marshal or investigator in charge. Having these particulars on hand can be instrumental during the claim process. Refer to our Fire Checklist for a complete list of key information to obtain after a fire loss occurs.

Secure Immediate Assistance

Whether it’s due to structural concerns, smoke contamination, or utility interruptions, the immediate aftermath can make it challenging, if not impossible, to continue daily operations or live comfortably. Securing immediate assistance is crucial, as it facilitates temporary relocations, ensures safety, and lays the groundwork for the recovery process. Taking prompt action helps in minimizing disruptions and ensures a more efficient path to restoration. A great resource for immediate assistance will be your local American Red Cross, as most chapters have a rapid response on getting you food, clothing, medicine, and places to stay.

Track Every Expense: Additional Living Expense Reimbursement

Every receipt matters. Ensure you maintain a record of all expenses incurred due to displacement after a fire loss. Traditionally insurance policies have Additional Living Expense coverage that can be reimbursed. During our review of your policy, we can provide a clear understanding of the limits of this coverage for you.

Engage Premier Claims

In the wake of fire damage, dealing with insurance claims can be a daunting and time-consuming task, diverting attention from crucial recovery needs. By engaging with our team, property owners can prioritize their emotional and physical well-being, and continue with their daily routines. Our team steps in to navigate the claim process, ensuring all aspects are handled professionally and thoroughly. Trust in our expertise, and offload the complexities of claims, allowing you to focus on healing and restoring your peace of mind.

Mitigate Further Damage

Insurance policies typically mandate that policyholders take necessary steps to prevent additional damage. Adhering to this obligation is not only essential for the integrity of the property but also for ensuring compliance with policy terms. Our team offers access to a network of seasoned mitigation professionals who specialize in post-fire cleanup and damage prevention. We actively manage this process, diligently tracking and compiling all associated expenses, aiming to ensure we account for every cost, and facilitating a seamless reimbursement process with the insurance carrier.

Proactive Protection

In the face of unpredictable fire events, it is vital for property owners to safeguard not only their tangible assets but their financial health from fire damage. By being proactive, one can minimize the devastation that fires can bring, ensuring quicker recovery and smoother claim processes

Prevention

Incorporate fire-resistant building materials, maintain a defensible space around the property, and ensure regular checks on fire alarms and sprinkler systems. Frayed wires, faulty or damaged appliances, and neglected or out-of-date electrical systems can all potentially spark a serious fire. We recommend having regularly scheduled maintenance on appliances and electrical systems, so you can help reduce your risk of fire.

Preparedness

Equip your property with easily accessible fire safety tools like extinguishers and fire blankets. Establish and practice emergency evacuation plans with family members or employees. Safeguard irreplaceable items and crucial documents by storing them in fireproof safes.

Awareness

Different regions and property types face varying fire threats. For instance, a residential home in a wooded area might be at risk of wildfires, while a commercial kitchen could be more susceptible to grease fires. It’s essential to stay updated on fire alerts and warnings specific to your area. Additionally, familiarize yourself with the common causes of fires pertinent to your property type and location.

Policy Review & Understanding

Knowledge is your first line of defense, especially when it comes to understanding your policy term and coverage for fire damage. It is important to be aware of the financial liability you would shoulder, such as the deductibles and policy limits in the event of a total loss. Verifying coverage with a policy review for additional aspects of your asset or business, such as reimbursement for business interruption, will help reduce the financial strain post-fire loss. In essence, a clear grasp of your policy can be the difference between swift recovery versus a prolonged financial hardship.

Documentation

Fire damage affects not only building structures but also their contents. Documenting items with photos, purchase dates, and receipts is essential. However, many individuals lack the time for detailed record-keeping. A practical solution is to record a walk-through video, capturing every area and item in the property. Store this video in a cloud-based storage system to ensure its accessibility and safety from potential damage.

Engage a Public Adjuster

We recommend engaging a licensed and reputable public adjuster before any potential loss. Our team offers an objective review of your insurance policy terms, highlighting if your coverage matches your assets and risks. Our expertise aids in creating a precise inventory of contents, capturing every item’s value. Furthermore, we provide a comprehensive inspection that will identify potential vulnerabilities in your property. Bringing a public adjuster onboard early positions you for a smoother claim process, should a disaster occur.

What is a public adjuster?

Public adjusters are trained and licensed insurance adjusters with a fiduciary responsibility to work exclusively for the policyholder to ensure they receive the fair and reasonable settlement rightfully owed to them from the insurance carrier.

While the public adjusting industry began as negotiators to increase final settlements, more experienced firms like Premier Claims have evolved. Being well-versed in the intricacies and emotional challenges of major losses, our team strives to alleviate the stress and time commitment of claims. With us, your focus remains on personal recovery and peace of mind.

At Premier Claims, we believe in empowering policyholders with knowledge. One way to do this is by debunking the public adjuster myths that surround the insurance industry. One common misconception we encounter is the belief that public adjusters delay claims, leading people to believe that hiring a public adjuster will negatively impact their claim.

The Truth Behind the Myth

Insurance claims inherently involve a series of steps, documentation, assessments, and negotiations. The complexities of the claim itself and the policies and procedures of the insurance carrier primarily dictate the duration of this process however, our team of public adjusters at Premier Claims possess a deep understanding of these procedures. Their expertise streamlines the entire process, ensuring they effectively navigate each step, avoiding delays.

Understanding the Public Adjuster’s Role

A public adjuster’s fundamental responsibility is to advocate for you, the policyholder. Their expertise lies in comprehending the intricate language of insurance policies, assessing the damage thoroughly, and negotiating with the insurance carrier on your behalf. However, contrary to the myth, their involvement expedites the process by:

Accurate Assessment

Public adjusters meticulously evaluate the damage, aiming to account for all aspects of the claim. Their precise documentation prevents back-and-forth with the insurance company, saving time. Additionally, this detailed approach strengthens the foundation for a smooth negotiation process.

Negotiation Expertise

Public adjusters are skilled negotiators. They engage with the insurance carrier, presenting a well-documented claim and advocating for a fair settlement promptly. Furthermore, their experience often leads to swifter resolutions.

Policy Knowledge

Understanding the intricacies of insurance policies is crucial. Therefore, public adjusters actively interpret policy language, aiming to maximize every entitlement and coverage benefit, thus preventing unnecessary delays in processing or delaying a claim due to misunderstandings.

It’s important to debunk the misconception that public adjusters delay claims, ensuring accurate information prevails in the industry. Gain valuable insights from Dana Langfeldt, a seasoned Public Adjuster at Premier Claims, as she dives deeper into the crucial support public adjusters provide to policyholders. Understanding that the public adjuster doesn’t negatively impact the claims processing timeline is crucial. Instead, they actively expedite the process, fighting on your behalf, to try to secure a rightful settlement.

When faced with significant damage to your property, navigating the complex terrain of insurance claims can be overwhelming. That’s where a public adjuster comes into play. What exactly is the role of a public adjuster, and how can they assist you during this stressful time?

Decoding a Public Adjuster’s Role in Your Claim

A public adjuster is an insurance expert you can hire to manage your claim for you. Unlike insurance company adjusters who represent the insurer’s interests, they work exclusively for you. Their primary goal is to ensure you receive every dollar you’re entitled to under your policy.

Role of a Public Adjuster

Damage Assessment

A public adjuster will inspect and assess the damage to your property. Furthermore, they will evaluate the scope of repairs and estimate the replacement value for those repairs.

Policy Understanding

They will help you understand your insurance policy, decipher the legal jargon, and ensure you are aware of what is covered.

Negotiation

Public adjusters communicate with your insurance carrier on your behalf, attempting to negotiate a settlement that accurately reflects the damage and coverage.

Documentation

They document everything you’ve lost and double-check the damage to your property, potentially leading to a larger insurance settlement.

When Should You Consider Hiring a Public Adjuster?

Large or Severe Claims

Public adjusters are particularly valuable for significant claims involving high-value or extensive damage to your property, such as after a fire or a natural disaster.

Claim Disputes

If you are dissatisfied with your insurance carrier’s settlement offer or feel that the claim settlement is too low, they can help dispute the settlement and advocate for a higher payout.

Complex Claims

When you face complex claims involving multiple policies or intricate questions about coverage, a public adjuster’s expertise can be invaluable.

Benefits

Fair Settlements

Public adjusters are skilled negotiators, fighting for your right to a fair and accurate settlement. This can be hard for a policyholder to obtain on their own.

Time Savings

They handle all the paperwork and communication with your insurance carrier, saving your significant time and stress.

Policy Understanding

Additionally, public adjusters help you comprehend your policy details and navigate the often confusing claims process, ensuring you make informed decisions throughout the entire journey.

Reliability

Get Referrals

Seek recommendations from friends, family, or online reviews to find reputable public adjusters in your area.

Check Licenses

Ensure the adjuster holds a license in your state. Most state insurance departments provide online license verification tools.

Research

Look for adjusters affiliated with professional associations like the National Association of Public Insurance Adjusters, ensuring adherence to industry standards and ethics.

Read Contracts Carefully

Understand the fees, services, and terms, outlined in the contract before hiring an adjuster.

Remember, hiring a public adjuster can level the playing field between you and your insurance carrier, ensuring you receive the compensation you deserve after a disaster. Furthermore, by entrusting the complexities of your insurance claim to a skilled professional, you can focus on rebuilding and regaining peace of mind while your public adjuster advocates for your rightful settlement.

Vandalism – a term that, unfortunately, is all too familiar to commercial property owners. Acts of intentional damage can bring about significant financial consequences. But understanding the different forms of vandalism can go a long way in minimizing their impact. From a sociological perspective, vandalism isn’t a monolithic concept. It assumes various forms, each presenting its unique challenges. Understanding the motives behind these destructive acts, as outlined by renowned sociologist Stanley Cohen, can guide you in better protecting your property and minimizing your financial risk. Let’s explore these seven types of vandalism and see how commercial property owners can stay prepared:

1. Acquisitive Vandalism: A Threat to Your Valuables

Acquisitive vandalism, characterized by the act of destruction to acquire goods or money, poses a significant threat to businesses. For instance, a burglar might break a window to steal merchandise. As a property owner, installing secure locks, surveillance cameras, and alarm systems can deter such actions. Insurance policies covering theft are critical in this scenario.

2. Tactical Vandalism: Unwanted Attention

Tactical vandalism is about getting noticed. Protestors might deface property to draw attention to their cause. While it’s tough to predict such occurrences, maintaining a neutral stance in controversial matters can keep your property out of the firing line. Vandalism coverage in your property insurance policy can provide the needed safety net.

3. Ideological Vandalism: Making a Statement

This form of vandalism arises when political, religious, or social ideologies come about. Insurance that covers acts of vandalism can safeguard your property against the financial impact of such acts.

4. Vindictive Vandalism: When Personal Becomes Professional

Vindictive vandalism stems from personal vendetta and spite, and can unexpectedly land at your doorstep. Making adequate security measures and a robust insurance policy are essential.

5. Play Vandalism: Destructive Fun

Play vandalism is destruction for fun, often by kids or teenagers. For instance, ensuring your property is well-lit and investing in high-quality security systems can make it less attractive to these mischievous thrill-seekers. Furthermore, a comprehensive insurance policy will help cover the costs of any damages.

6. Malicious Vandalism: The Love for Chaos

Malicious vandalism lacks concrete motive beyond the desire to create chaos. An individual who lights a fire in a public park with no particular motive other than to watch things burn would be engaging in malicious vandalism. Enhanced security, vigilance, and insurance coverage are necessary to shield your business from such random acts.

7. Epidemic Vandalism: The Domino Effect

Epidemic vandalism involves large-scale destruction triggered by a specific event like a sports victory or political unrest. Here, the best defense lies in a good offense. Proactive security measures, along with an insurance policy that covers riot damage, are essential.

Understanding the seven types of vandalism not only provides insight into the potential risks but also guides you in selecting the right insurance coverage to protect your business assets. This knowledge empowers commercial property owners to minimize their financial risk and safeguard their businesses against unforeseen damages. Remember, the cost of an insurance policy is insignificant compared to the financial burden of an unexpected vandalism event.

Protect your business, prepare for the future, and ensure peace of mind by recognizing and preparing for these seven faces of vandalism.

Legends of St. John Condos

Augustine, Florida
Hail Damage

Prior to our involvement, the insurance carrier was only willing to cover the bare minimum for patchwork repairs on the roof. We conducted a thorough inspection and presented a compelling case to the insurer, complete with evidence to support a more comprehensive settlement. This included code upgrades, material matching, overhead & profit, and residential supervision costs. Initially, the insurance carrier offered a more reasonable estimate of $1,820,000, but later withdrew it, attempting to reduce the settlement. Undeterred, we fortified our claim with exhaustive documentation and expert legal counsel, ultimately securing a final settlement of $2,275,000.

Insurance Carrier Offer: Minimum Patch/ Repairs

Premier Claims Settlement: $2,275,000

As hurricane-prone regions brace themselves for another potentially intense season, recent news about insurance carriers making policy changes has raised concerns among policyholders. In a surprising move, Farmers Insurance is no longer serving Florida policyholders, leaving thousands of residents in search of new coverage options. This decision serves as a stark reminder of the importance of reviewing your insurance policy before hurricane season arrives.

“Florida requires affected policyholders to receive a 120-day notice that their policies aren’t being renewed,” Ramishah Maruf, CNN. According to the state’s regulations, this provision ensures that homeowners have ample time to prepare and seek alternative coverage options before their existing policies expire. The non-renewals will play out over several months.

The Business Decision Behind Farmers Insurance’s Exit:

Farmers Insurance explained its decision to exit the Florida market as a necessary step to manage its risk exposure in the hurricane-prone state. While “Farmers is the 11th company to pull out of Florida since 2019. Farmers’ decision affects more than 100,000 customers,” Dave Elias, NBC. Individuals utilizing Farmers Insurance’s owned subsidiaries, such as Foremost Signature and Bristol West, will not experience any disruption in coverage. It is crucial for policyholders affected policyholders by the termination to review notifications and explore replacement coverage options.

Insurance Challenges in Florida:

Farmers Insurance’s departure highlights the challenges faced by insurance companies operating in Florida. Over the past 18 months, numerous insurers have imposed moratoriums on new policies, while others have voluntarily withdrawn from the market or faced insolvency. The situation is exacerbated by a legal system that some insurers claim encourages litigation abuse and excessive claims, leading to financial strain within the industry.

The Need for Legal Reforms:

Recognizing the need for change, the insurance industry successfully advocated for reforms aimed at curbing litigation abuse. Despite these efforts, insurers’ outlook remains uncertain due to the surge in lawsuits filed before the new laws kicked in. Nearly 300,000 lawsuits have flooded the marketplace, creating an enduring challenge that may force regional insurance companies out of business. While legal reforms have been implemented, market conditions continue to pose a significant challenge.

Florida’s Vulnerability to Hurricane Damage:

Florida’s geographical location and low elevation make it particularly susceptible to hurricane damage. As the Atlantic hurricane season approaches, it is crucial for homeowners to assess their insurance coverage adequately. The National Oceanic and Atmospheric Administration predicts a normal hurricane season this year, but there is still a 30% chance of an above-average season. The devastating impact of hurricanes in recent years, such as Hurricane Ian, which caused $114 billion in damage, serves as a stark reminder of the importance of being prepared.

Reviewing your insurance policy before hurricane season is crucial to ensure you have the necessary coverage and avoid potential disruptions. Farmers Insurance’s decision to exit the Florida market is a reminder for property owners to stay vigilant. By staying informed and considering replacement options if needed to protect your property during hurricane season. Remember, being proactive can make all the difference when it comes to safeguarding your property against potential storm-related risks.

In light of Farmers Insurance no longer serving Florida policyholders, Premier Claims understands the concerns and challenges faced by policyholders. With hurricane season approaching, it’s crucial to have the right coverage for your home and belongings. We recommend a third-party expert review of your policy. If you’re a Farmers Insurance policyholder, explore new coverage options well before your policy expiration date.

Navigating Fire Damage: Recovering Contents

Recovering Contents from Fire Damage

Creating Content Inventory

Replacing Vital Documents

Cleaning & Removing Smoke Odor

Involving Legal Professionals in Your Claim

Is Involving Legal Professionals Necessary for Your Insurance Claim?

Coverage Denial and Refusal to Negotiate

Policy Interpretation Issues

Bad Faith Practices by Insurance Carriers

By: Ashley Balsbaugh | Associate Attorney

Navigating Fire Damage: After the Damage Occurs

After Damage Occurs

Document Loss Information

Secure Immediate Assistance

Track Every Expense: Additional Living Expense Reimbursement

Engage Premier Claims

Mitigate Further Damage

Navigating Fire Damage: Proactive Protection

Proactive Protection

Prevention

Preparedness

Awareness

Policy Review & Understanding

Documentation

Engage a Public Adjuster

What is a public adjuster?

Debunking Public Adjuster Myths: Delaying a Claim

The Truth Behind the Myth

Understanding the Public Adjuster’s Role

Accurate Assessment

Negotiation Expertise

Policy Knowledge

What is a Public Adjuster?

Decoding a Public Adjuster’s Role in Your Claim

Role of a Public Adjuster

Damage Assessment

Policy Understanding

Negotiation

Documentation

When Should You Consider Hiring a Public Adjuster?

Large or Severe Claims

Claim Disputes

Complex Claims

Benefits

Fair Settlements

Time Savings

Policy Understanding

Reliability

Get Referrals

Check Licenses

Research

Read Contracts Carefully

Minimizing Financial Risk: The Seven Types of Vandalism

1. Acquisitive Vandalism: A Threat to Your Valuables

2. Tactical Vandalism: Unwanted Attention

3. Ideological Vandalism: Making a Statement

4. Vindictive Vandalism: When Personal Becomes Professional

5. Play Vandalism: Destructive Fun

6. Malicious Vandalism: The Love for Chaos

7. Epidemic Vandalism: The Domino Effect

Insurance Carrier Offers Spot Repairs for Condominium: Premier Claims Settled at $2.3M

Legends of St. John Condos

Farmers Insurance No Longer Serving Florida Policyholders

The Business Decision Behind Farmers Insurance’s Exit:

Insurance Challenges in Florida:

The Need for Legal Reforms:

Florida’s Vulnerability to Hurricane Damage: