The Mask of Trust

You’ve faithfully paid your insurance premiums for years, believing that when disaster strikes, your insurance carrier will swoop in to save the day. But what if I told you your blind trust could be costing you thousands? Take the time to learn their game, and overcome possible insurance deception.

The Wolf in Sheep’s Clothing

Your insurance agent may smile warmly and shake your hand, but beneath that friendly facade lies a stark reality: their loyalty isn’t to you— it’s to their employer. And when push comes to shove, whose interests do you think they’ll prioritize?

Let’s be real: insurance carriers are in the business of making money, not handing it out. When you file a claim, your agent’s job isn’t to maximize your payout— it’s to protect the company’s profits. Suddenly, that friendly smile doesn’t seem so reassuring, does it?

The Power of Choice

Unlike your insurance agent, we’re not beholden to the whims of the insurance company. Our allegiance lies solely with you, the policyholder, and we are committed to fighting to stop at nothing to ensure you get the compensation you deserve.

Still Skeptical?

Imagine this: You’re facing the aftermath of a vicious storm and you filed a claim with your insurance carrier, seeking rightful compensation for hail damage to your property’s metal roof. But instead of a swift resolution, you’re met with a daunting denial— making you question the coverage you’ve faithfully paid for.

Enter Premier Claims.

With unwavering determination, we become your advocate. In the face of carrier delay tactics, we stand firm by your side, armed with collected evidence of the storm’s damage to your property.

Through our expertise, we secured a $1.16 million dollar settlement for a complete roof replacement. Our impact didn’t stop there, as we commonly attempt to steer the insured towards a future of coverage security, by advising an upgrade to more robust policy, in an attempt to further safeguard you from future coverage denials.

This isn’t just a story we pulled out of thin air— it’s a true testament to our capabilities. Premier Claims secured this complete roof replacement for a religious center in Orlando, Florida. Imagine the possibilities for your own claim.

Take Your Place in the Driver’s Seat

As storm clouds gather on the horizon, now is the time to take action. Don’t wait until it’s too late to protect your interests. Contact Premier Claims today and let us be your guiding light in the darkness of insurance deception. Together, we can weather the storm and emerge stronger on the other side.

In the face of uncertainty, one thing remains clear: the importance of having a trusted ally by your side. With Premier Claims in your corner, you can rest easy knowing that your interests are protected. Don’t let the storm catch you off guard— let us lead you to victory.

When was the last time you read your policy? Do you remember ever seeing it? The claims process can be incredibly overwhelming and confusing, especially if you aren’t familiar with policy language. Premier Claims is here to help.

Know Your Coverage Inside Out

Whether or not you understand your insurance policy can make or break your claim. The policy serves as a blueprint for your protection and outlines the scope of insurance coverage in place. If you’ve never seen your policy and are filing a claim, it’s like exploring the jungle without a map.

The first step is to reach out to your insurance broker or agent. They are your direct contact regarding your insurance coverage and can provide you with a copy of your policy upon request.

Knowledge is Power

Armed with the policy in hand, you gain insight into what you’re protected against and, equally as important, what you’re not. This knowledge is invaluable when navigating the claims process.

After obtaining your policy, simply forward it to a Premier Claims representative. Premier Claims will assign the policy to one of our licensed professionals to do a thorough ]review. By familiarizing ourselves with the specifics of your policy, we can assist in making informed decisions. The more information we have, the better advocate we can be. To have your policy reviewed by our team, please complete the following form: https://premier-claims.com/policy-review/. This should take less than a minute to complete.

Recognizing Red Flags

If your broker or insurance carrier is hesitant to provide you with a copy of your insurance coverage, it’s a red flag. Transparency is key in the insurance industry, and any reluctance to share information should prompt further questions. Your policy is a binding contract, and you have EVERY right to review its contents.

Your insurance policy is more than just a document—it’s your lifeline in times of crisis. Taking the time to understand the legal lingo is an investment in your peace of mind and financial security. Don’t hesitate to reach out to Premier Claims for guidance, and remember, knowledge is power. By arming yourself with information, you can navigate the claims process with confidence and clarity.

Take control of your insurance journey today. Reach out to your broker or agent to request a copy of your policy and then submit your policy for a complementary review by our licensed professionals to ensure your property is properly protected. Embark on the path to empowerment– peace of mind is worth it.

When disaster strikes and your property is damaged, hiring a public adjuster can ensure you receive a fair settlement from your insurance company. However, many policyholders hesitate to sign a contract with a public adjuster. Understanding the reasons behind the hesitation is crucial for policyholders and public adjusters.

Concerns About Fees and Costs

One of the primary reasons policyholders are reluctant to sign contracts with public adjusters is the fear of high fees. Many worry that the percentage charged by public adjusters will significantly reduce their settlement amount.

UNDERSTANDING THE FEE STRUCTURE

Public adjusters typically work on a contingency fee basis, meaning they only get paid if you do. In most states, the fee represents a percentage of the settlement amount, incentivizing the adjuster to maximize your claim. However, some states require the fee to be calculated on an hourly basis. Discussing and understanding both fee structures upfront is vital to avoid any surprises.

Fear of Increased Premiums

Another common concern is the fear that hiring a public adjuster will increase insurance premiums. Policyholders worry that making a claim, especially with professional assistance, might flag them as high-risk to their insurers.

CLARIFYING PREMIUM IMPACTS

Filing a claim, with or without a public adjuster, can affect your premiums.

Suppose multiple claims are filed after a storm. In that case, your insurance carrier may raise the premiums for all policyholders in an affected area to help mitigate the financial impact of the widespread damage. However, a public adjuster’s expertise can improve your claim’s outcome. Public adjusters are motivated to help you make the most of your claim so that your property can be adequately restored, aiming for you to be fairly compensated for your losses. Insurance carriers primarily base premium adjustments on factors such as fault and Catastrophe Area designations. To learn more about what can affect your premiums, read our blog: Will My Insurance Premiums Go Up?

Worry About Policy Cancellation

Policyholders sometimes fear that hiring a public adjuster will cause their insurer to cancel their policy. This concern stems from the belief that insurance companies might view the involvement of a public adjuster as adversarial.

UNDERSTANDING INSURANCE POLICIES

It’s illegal for an insurance company to cancel your policy simply because you hire a public adjuster. Public adjusters work to ensure you receive a fair settlement, and their involvement shouldn’t negatively impact your policy status. Public adjusters exclusively represent the policyholder’s interests, aiming for your claims to be maximized without jeopardizing your policy. Their role as your advocate can provide a buffer between you and the insurer, helping to facilitate a smoother claims process.

Belief That There Is No Damage

Some policyholders hesitate to sign contracts with public adjusters because they believe their property has not suffered significant damage. They might think the damage is too minor to warrant professional assistance.

ASSESSING THE DAMAGE

Public adjusters identify and document damage that policyholders might overlook. Even seemingly minor issues can lead to substantial claims. An initial consultation with a public adjuster can help determine the true extent of the damage. Their professional damage assessment can uncover hidden damages and ensure that all aspects of your loss are documented, potentially increasing your settlement.

Lack of Trust and Transparency

Finally, the hesitation often comes from a need for more trust or understanding of what signing a contract entails. Policyholders might fear hidden clauses or unfavorable terms.

ENSURING TRANSPARENCY

Before signing a contract, you should thoroughly read and understand the terms. A reputable public adjuster will be transparent about their fees, processes, and what you can expect. Don’t hesitate to ask questions and seek clarification. Policyholders should feel comfortable with their public adjuster and verify their credentials and references to build trust. Public adjusters who are open and communicative can help ease these concerns, fostering a collaborative and trust-based relationship.

Addressing these common concerns can help policyholders like yourself feel more confident about signing a contract with a public adjuster. Our team at Premier Claims wants you to make an informed decision and know that we’re here to help every step of the way. Remember, working with a public adjuster aims to make the most of your claim. A licensed public adjuster’s expertise and advocacy significantly benefit policyholders, ensuring professional and effective handling of the claims process.

Emotions run high as communities assess the full extent of devastation caused over the weekend. About 40 tornadoes tore across the Midwest, including Nebraska, Iowa, Oklahoma, and Kansas, as well as a few down in Texas. Some reports show around a hundred tornadoes touched down over the tumultuous weekend. It’s clear there is much work ahead to recover from this disaster. But where do you start?

If this whirlwind of devastation affected you, then you most likely asked yourself that very question: Where do I start?

When you experience such a level of devastation that rips your entire life from its foundation and scatters it about, it becomes almost impossible to think straight. The flattened view of homes and memories before you is captioned by children’s confused cries as they search for their Wubbie or bicycle – the equivalent of an emotional tornado. Where do you find time to pick up the pieces of littered remnants of your home and everything within it?

Recovery & Claim Tips

Take care of yourself and your family and make sure you’re all safe.
The first step is to take pictures. Take pictures of everything even if you’ve already filed with your insurance company and a carrier adjuster came out to take photos. Take your own! Often, without photos and proof, the carrier may pushback and fight covering certain things.
Locate a copy of your policy, if possible. If you have an online account, most insurance carriers will provide a copy of your policy there. If you don’t have an online account, see if you can create one. This is the quickest route to your full policy!
Note your deductible and coverage for Additional Living Expenses or ALE. These funds will be critical. They will cover a place to stay while your property is being assessed/repaired, food, and other necessities.
Your insurance company will probably issue a check for Additional Living Expenses sooner rather than later so you can establish somewhere to stay and take care of daily living expenses.
If you have downed trees and/or tree debris, be mindful that your policy may not cover much for tree removal. Tree removal companies won’t be taking this into account when they’re cleaning up, but they’ll get paid one way or another. A typical residential homeowner’s policy will cover $1,000 for tree debris with $500 allowed per tree. A full tree removal will be $3-$6k.
Utilize local resources – News 6 WOWT has a list of resources for Nebraska and Iowa, as well as how we can all help as a community. For Oklahoma, visit The Oklahoman for a list of resources, which will update as more information becomes available.

Next Steps

The next steps become increasingly complicated and time consuming. The claims process can take 6 months to a year or longer. Do you have an additional 20 hours available to spend on a claim for the next 6 months to a year on top of your normal life? I know I don’t and most other people don’t either.

Are you prepared to tackle all that is required in the claims process?

Unlike the carrier adjuster, a public adjuster solely has your interests in mind. They can manage the additional 20 hours a week to handle your claim, reducing your burden. Public adjusters are experts in their field. They will advise and assist you throughout the entire claims process, eliminating those nagging questions and uncertainties you have right now.

What should I do?

Where do I start?

How do we get through this?

Premier Claims is familiar with disaster response and aiding property owners with claims, and this time, it’s in our own backyard. Our experts are here to help our community rebuild and heal from this tragedy. For more support, reach out to our team today: https://premier-claims.com/storm-damage/

By: Ashley Workman | Sr. Paralegal & Licensed Public Adjuster

Who are the players in the intake process?

Think of the claims intake process as one big video game, where the decision maker or policy owner plays the most integral part of the claims game. Throughout your quest for a fair claim payout, you’ll meet some additional key figures or characters to help you along the way.

Player Character or Protagonist: The Policy Owner

The policyholder is the main character. They’re the ones whose name is listed under “Named Insured” in the policy. This person is typically the business or building owner who either knows all of the information needed in connection to the property or knows the best person to ask for help obtaining the necessary information.

Ensure you know the differences between signee, named insured, and claimant. Not sure what they are? We’ve got you covered.

Signee vs. Named Insured

- - Signee: The person who signs any document or contract. They acknowledge and accept the terms of the document.
  - Named Insured: The person or entity specifically named in an insurance policy as the primary policyholder who receives coverage and benefits.

Named Insured vs. Claimant

- - Named Insured: The main policyholder identified in the insurance policy who has the legal rights and responsibilities associated with the policy.
  - Claimant: The person or entity making a claim under the insurance policy, which could be the named insured or another party eligible to claim benefits due to an insured event.

Signee vs. Claimant

- - Signee: The individual who signs the document, which could include contracts, agreements, or forms.
  - Claimant: The individual or entity filing a claim for benefits under an insurance policy, regardless of whether they signed the policy.

The Guide: The Property Manager

The property manager serves as a point of contact for the building’s condition. They may provide essential information about the property and assist with gathering documentation throughout the claims process. Their job is to oversee the property and ensure that its condition is up to par. They should have records of any issues with the building and repairs made, the insurance policy, and inspection records. When it comes to providing information on any changes to the property or past issues, they are an excellent resource.

Information Hub: Your Broker or Insurance Agent

Your broker or broker agent is the keeper of policy knowledge. They’re key when trying to track down your policy. That isn’t a problem if you’ve never seen your policy. Your broker is required to give you a copy if the signee asks. If you are getting a runaround when requesting a copy of your policy, Premier Claims is happy to assist.

The Ally: Premier Claims

Premier Claims is your claims team’s muscle and brains. Throughout the intense battle with the insurance carrier, we will always be on your side, advocating on your behalf. We are experts in the claims process and have the tenacity and drive to fight for your rightful compensation.

Your Arsenal

One of the first steps in the claims process is to gather all necessary information about the property. The policy owner should have access to their insurance policy documents, including the declaration pages outlining key coverage details. This readily available information can expedite the intake process and facilitate smoother communication with the insurance adjuster.

You should also have a detailed timeline of the building. Whether it’s recent renovations, prior damage, or maintenance issues, you should be prepared to provide insights into the building’s history. This information can help the adjuster properly assess the extent of the damage.

Once Premier Claims has the primary information concerning your property, we can start investigating and ultimately battling it out with the villain of the claims process: the insurance carrier.

Hiring an insurance broker can save you a ton of money. They can quickly compare plans of dozens of insurance carriers, taking the stress off of your plate. While that is great in the long run, when it comes time to file an insurance claim, you’re left wondering which carrier your insurance policy is even with.

Not having a copy of your insurance policy can land you in hot water. Even worse— you don’t know who your insurance carrier is! Take action and ensure you have your policy ready to go when you need it most.

Where do I start?

This is where Premier Claims steps in. When you hire us, it’s like getting a hammer when you’ve been driving nails in with the end of a screwdriver. The screwdriver was able to get the nail into the wood. However, the hammer is more accurate and cuts time in half.

Are you having a tough time getting your insurance information from your broker? One of our representatives is happy to help get the info you need. As an additional service, we offer free policy reviews. To have your insurance policy reviewed, use the following link: https://premier-claims.com/policy-review/

Our tenacity does not waver throughout the claims process. We are your hammer. We are going to call who we need to call, meet who we need to meet, and debate who we need to debate in order to get what you are owed.

What’s next?

As we gather your insurance information, we’ll make sure you have a digital file with all necessary documents in case of another catastrophe.

These include:

Digital copy of your policy.
Blueprints of your property.
Digital inventory of all the updates and construction to your property.
Photos of your property, both pre-storm and post-damage.

Once we start the claims process, we will need to track down all of these documents to get a clear picture of your property. The more information our adjusters have, the smoother the claims process.

You just bought your dream property— investing time, effort, and resources into making it a reality. Yet, amidst the joys of ownership lies the uncertainty of potential structural disasters. Enter collapse coverage, a policy feature often overlooked, but essential in shielding your investment. Learn about the depths of this coverage type, demystifying its significance, and empowering you to navigate your policy with confidence.

Do I Need Collapse Coverage?

Collapse coverage protects policyholders from financial losses resulting from the sudden and unexpected collapse of a building or a part of the property. This collapse could be due to various reasons, including structural defects, hidden decay, or other covered perils. Collapse coverage typically comes in two forms: broad and narrow.

Broad Collapse Coverage

Broad collapse coverage offers protection against a wide array of causes, including hidden decay, insect or vermin damage, and weight of contents. This comprehensive coverage ensures that policyholders protect their property from a broad range of potential risks.

Narrow Collapse Coverage

Narrow collapse coverage requires proof of a specific cause, such as fire, explosion, or perils explicitly listed in the policy. This type of coverage is more specific in its requirements, but still offers essential financial protection in the event of a collapse.

What Does This Look Like in Your Policy?

One fundamental aspect to consider is how your insurance policy defines collapse. Definitions can vary significantly depending on the policy and carrier. While some policies define collapse as an abrupt falling down or caving in of a structure, others may include substantial impairment of structural integrity. Understanding how collapse is defined in your insurance policy is key when it comes to protecting your property.

Covered Causes

We recommend policyholders review the events or perils covered in their insurance policy to assess their level of protection comprehensively. Covered causes may encompass structural defects, insect or vermin damage, the weight of ice, snow, or sleet, and specific natural disasters, among others. By understanding these covered causes, policyholders can better anticipate and mitigate potential risk to their property.

Exclusions

Similar to other insurance coverages, collapse coverage has a set of exclusions that can limit what it will cover. Common exclusions include gradual deterioration, wear and tear, settling, and maintenance related issues. These exclusions highlight the importance of routinely maintaining your property. Being aware of these exclusions allows you to understand the extent of the coverage provided by the policy and any potential gaps that may exist.

Why Your Property Needs Structural Protection

Collapse coverage provides policyholders with financial protection against unforeseen structural failures that could result in significant repair costs. Property owners may face substantial expenses to repair or rebuild damaged structures without this coverage type.

Review Your Policy

To ensure adequate protection, we recommend policyholders carefully review their insurance policies and understand the terms and conditions of their coverage. They should also consider consulting with a qualified insurance professional to assess their coverage needs and make informed decisions. To have your policy thoroughly reviewed by our team of licensed professionals, submit your policy here: https://premier-claims.com/policy-review/

Collapse coverage is a vital component of property insurance, offering protection against unexpected structural failures. By understanding what their insurance policy entails and ensuring they are adequate coverage, policyholders can protect their properties accordingly. Knowing that you’re financially protected in the event of a collapse, is the peace of mind every property owner deserves.

As a commercial property owner or policyholder, understanding insurance deductibles is crucial for navigating the complexities of insurance coverage effectively. Explore the essentials of insurance deductibles, empowering you with the knowledge to make informed decisions and protect your valuable assets.

What Is an Insurance Deductible?

An insurance deductible is the amount of money you, as the policyholder, are responsible for paying out of pocket before your insurance coverage kicks in. It serves as your financial contribution towards the cost of a claim. For instance, if your property sustains damage and the total repair cost is $10,000 with a deductible of $1,000, you’ll need to pay the $1,000 deductible, and your insurance provider will cover the remaining $9,000.

Type of Insurance Deductibles

Standard Deductible: A standard deductible is the most common type of deductible, where a fixed amount is specified in your policy.
Percentage-Based Deductible: Instead of a fixed amount, a percentage-based deductible is calculated as a percentage of your property’s insured value. For example, if your property is insured for $500,000 with a 2% deductible, you’re responsible for the first $10,000 of any covered loss.
Split Deductible: A split deductible refers to the practice of applying distinct deductible amounts to different types of damages within an insurance policy. This means that policyholders may have one deductible amount for one category of damage, such as wind or hail, and a separate deductible amount for another category, such as fire or theft.

Navigating Insurance Deductibles for Commercial Property Owners

Understanding insurance deductibles is vital for commercial property owners. These deductible amounts can significantly impact your financial responsibilities in the event of a claim. Therefore, it’s crucial to approach them with careful consideration.

Assess Your Risk and Financial Situation:

Before selecting a deductible, evaluate your risk tolerance and financial capability. Choosing a higher deductible typically leads to lower premiums but requires a greater out-of-pocket expense if you need to file a claim. Consider your ability to cover this expense comfortably.

Thoroughly Understand Your Policy:

Take the time to review your insurance policy in detail, paying special attention to the deductible provisions. Be aware of any specific deductibles for different types of risks or perils. Understanding these details upfront can prevent surprises and ensure you know what to expect in case of a claim.

Incorporate Deductible Costs Into Financial Planning:

When budgeting for property maintenance and repairs, factor in potential deductible costs. This ensures that you’re financially prepared for any unexpected expenses that may arise from filing a claim. By including these costs in your financial planning, you can avoid financial strain during the claims process.

Regularly Reassess Your Insurance Needs:

As your business evolves and market conditions change, it’s essential to periodically reassess your insurance needs, including deductible amounts. This ensures that you maintain adequate coverage to protect your commercial property effectively. Reassessing your insurance needs allows you to adjust your deductible amounts to align with your current risk profile and financial situation.

Tips for Effective Management of Insurance Deductibles:

In addition to understanding insurance deductibles, consider implementing the following strategies to optimize your coverage and minimize financial risk:

Implement Risk Management Strategies: Take proactive measures to minimize the risk of property damage, reducing the likelihood of needing to file a claim.
Maintain an Emergency Fund: Keep an emergency fund to cover unexpected deductible expenses, providing financial security and peace of mind.
Prepare for the Claims Process: Familiarize yourself with the claims process in advance to streamline the resolution of any potential claims. Knowing what to expect can expedite the process and ensure a smoother claims experience.
Seek Professional Guidance: Consider consulting with a reputable public adjuster to gain insights into deductible options and maximize your coverage benefits. They can provide tailored guidance based on your specific circumstances and help you make informed decisions regarding your insurance coverage. Learn more about what a public adjuster is in our blog: What is a Public Adjuster?

Insurance deductibles play a pivotal role in commercial property insurance, shaping coverage options and financial responsibilities for policyholders. By understanding the nuances of insurance deductibles and implementing proactive risk management strategies, commercial property owners can safeguard their assets effectively and navigate the insurance landscape with confidence.

For further guidance tailored to your specific insurance needs, don’t hesitate to reach out to our team of experts at Premier Claims. We’re here to empower you with knowledge and support you need to protect what matters most.

Valentine’s Day is more than just a celebration of romantic relationships. It’s an opportunity to nurture a relationship with something equally important—your insurance policy. While insurance might not be the most exciting topic, understanding and appreciating your policy can bring peace of mind and financial security. This Valentine’s Day, learn to love your insurance policy and feel confident in the coverage you’ve chosen.

Strengthen Your Relationship

Know What You’re Covered For

The first step in loving your insurance policy is understanding what it covers. Take the time to thoroughly read through your policy documents and/or discuss them with a licensed professional. Pay close attention to key details such as property damage coverage, liability coverage, and any additional endorsements or riders that may be relevant to your property use. Understanding your coverage limits and exclusions can help you avoid surprises in the event of a claim.

Assess Your Risks

Every property faces unique risks, whether it’s due to the nature of the industry, the location of the property, or other factors. Conduct a risk assessment to identify potential threats to your commercial or residential property, such as fire, theft, natural disasters, or liability claims. Once you understand your risks, you can work with your insurance carrier to tailor your policy to provide adequate protection against those specific threats.

Review Your Policy Regularly

Just like relationships, insurance policies require regular attention and maintenance. Review your policy annually or whenever there are significant changes to your business or property. This could include renovations or expansions, changes in inventory or equipment, or updates to local building codes and regulations. Keeping your policy up-to-date allows you to have the right coverage vs. right amount of coverage.

Ask Questions

Don’t hesitate to ask for assistance when navigating your insurance policy. While your insurance carrier can offer valuable insights, sometimes you may require additional support to fully grasp the complexities of your coverage. That’s where a team like Premier Claims can step in. With our team of licensed public adjusters and legal professionals, we’re dedicated to helping policyholders fully understand their policy. Whether you’re unsure about a particular clause in your policy, need clarification on a claim process, or simply want experienced guidance, our team is here to provide personalized support. To have your policy thoroughly reviewed by our team of licensed professionals, submit your policy here: https://premier-claims.com/policy-review/

Consider Additional Coverage

Depending on your needs, you may want to consider additional coverage options beyond the basic property and liability insurance. Evaluating your specific risks and considering additional coverage can provide added peace of mind. For example, as hail season quickly approaches, it’s important that your insurance policy protects your property against any damage that hail may bring. Learn more about hail damage coverage in our blog: https://premier-claims.com/blog/commercial-property-hail-damage-coverage/

Document & Maintain Records

In the event of a claim, having thorough documentation can make the process smoother and help you fight to receive fair compensation. Keep detailed records of your property, including photos, receipts, and inventory lists. Maintain copies of insurance policy documents, correspondence with your insurance carrier, and any relevant contracts or agreements. Being organized and prepared can help expedite the claims process and minimize possible disruptions to your business operations.

Stay Informed

Insurance regulations and industry standards can change over time, so it’s important to stay informed about developments that may affect your coverage. Being proactive can help you make informed decisions about your insurance policy and allow you to be adequately protected. We recommend that you subscribe to updates from your insurance carrier and participate in industry associations, so that you can stay informed of relevant news and developments in your area. We believe that knowledge is not just power but a path to peace of mind. Stay connected, stay informed, and let our team be a resource for you. For ongoing industry updates, subscribe to our blog: https://premier-claims.com/resources/blog/

By following these tips, you can develop a deeper understanding and appreciation for your insurance policy. Ultimately, giving you the confidence to face whatever challenges are thrown your way. This Valentine’s Day, take a moment to show some love to your insurance policy. It’s a relationship worth nurturing for the security and protection of your property.

Exposing Insurance Deception: Who is Your Carrier Loyal to?