60 Minutes: Key Takeaways from “California Wildfire Cleanup”

Your Home Didn’t Burn—But It May Still Be Unsafe

Even with the severity of the wildfires earlier this year, thousands of properties remain standing despite utter destruction in their area. But “standing” does not mean safe or safely inhabitable. And it certainly doesn’t mean spared. 

In the weeks following the fires, some property owners were flooded with gratitude. The photo albums. The baby blanket. The wedding dress. The heirloom furniture. They’re all still there—in exactly the same place they were left.

But as the smoke clears, the reality of the situation becomes clear: these items, and the house around them, are now covered in toxins—soot, ash, and chemicals from older properties filled with lead and asbestos. The damage from a wildfire doesn’t end with the flames—it lingers, hidden in walls, coating carpets, embedded in the air. 

Yet, when it’s time to seek help, fire victims are met with resistance. Minimization. Denial. A system more focused on what did or didn’t burn versus the safety and habitability of what remains.

The Hidden Damage No One Warns You About 

A property can look untouched on the outside and still be deeply compromised inside. Wildfire smoke doesn’t need direct flames to destroy a structure—it seeps into everything: drywall, HVAC systems, insulation, carpet, cabinets, and wiring.

This isn’t just about the smell of smoke. It’s about chemical exposure. When properties, vehicles, batteries, plastics, and construction materials are incinerated in high-heat fires, they release hazardous substances into the air—heavy metals, carcinogens, and volatile organic compounds (VOCs) that cling to surfaces and settle into building materials.

Many of these toxins are not only dangerous—they’re nearly impossible to remove without significant remediation.

When “Surviving” Means Living in a Contaminated Home

In a recent 60 Minutes investigation, California property owners shared their story of surviving a catastrophic wildfire, only to be informed that their insurance carrier won’t be covering the related smoke damage. Even in situations where independent testing has revealed levels of toxins that make the house and/or property unfit to occupy. 

The 60 Minutes episode featured Lynn McIntyre, whose “insurance company says it will not cover the cost of cleaning it all up because it says it does not constitute, quote, a “direct physical loss.”” She is now residing in an out-of-town apartment as she navigates the long road ahead for her and her neighbors.

The Insurance Loophole You Didn’t Know Existed

Policyholders are finding themselves stuck in the gray area between common sense and policy language. Most insurance contracts require “direct physical loss or damage” to trigger coverage—but insurers often argue that smoke contamination, chemical residue, or poor air quality do not meet that standard.

“Under California law, direct physical loss or damage to property requires a distinct, demonstrable, physical alteration to property. The physical alteration need not be visible to the naked eye, nor must it be structural, but it must result in injury to or impairment of the property as property.”

California Supreme Court, Another Planet Entertainment, LLC v. Vigilant Ins. Co. (2024) 15 Cal.5th 1106, 1117

Even when laboratory testing confirms dangerous levels of toxins, carriers rely on ambiguous policy language, lead exclusions, and the absence of visible structural damage to deny claims.

This approach leaves families with an impossible decision: live in a contaminated home, pay out-of-pocket for expensive remediation, or face displacement with no financial support.

Your Policy Wasn’t Written With Today’s Wildfires in Mind

Modern wildfires are faster, hotter, and more destructive than in years past. They involve more synthetic materials, industrial pollutants, and extreme wind conditions that drive smoke into communities miles from the fire line. Yet most property insurance policies haven’t evolved to reflect this new reality.

In other words, your coverage may not be prepared for the actual risks you face.

If you own a property in a fire-prone area, we recommend having your insurance policy thoroughly reviewed by our experienced team. We’ll outline your coverage details so you can be prepared in the case that a disaster strikes. Submit your policy for review today!

What You Can—and Should—Do Right Now

If your property was in the vicinity of a wildfire—even if flames never touched your property—you have every right to investigate. You do not need to wait for visible damage to act.

Start by:

An experienced and licensed public adjuster understands how to present your case using scientific evidence, challenge vague denial language, and advocate for the coverage you deserve.

Your Safety is a Top Priority

At Premier Claims, we work with environmental specialists, forensic inspectors, and policy experts to uncover contamination that insurance carriers try to ignore.

If you’ve been told your property is fine simply because it didn’t burn, we urge you to take a second look. Your safety, your health, and your investment are worth more than the fine print.

If you suspect your home has been affected by this year’s wildfire smoke or toxic exposure, we’ll provide a complimentary claim consultation and walk you through your options.

Submit your claim for review today!

If you or someone you know lives near wildfire zones, forward this blog. Talk about it. Because the real damage isn’t always visible—and it’s time people knew.

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Prevent Frozen Pipes and Protect Your Property This Winter

Don’t Let Winter Burst Your Bubble

Winter is back with a vengeance. From unexpected cold snaps in the South to relentless blizzards in the Midwest. This winter season has brought storms, The Guardian has deemed “Once in a Lifetime.” It’s not just an inconvenience—it’s a fast track to water damage, wrecked belongings, and costly repairs.

You don’t have to wait for disaster to strike. Let’s break down why pipe bursts, how to spot the warning signs, and the best ways to keep your property safe. 

Why Do Pipes Burst in Winter?

Winter conditions can cause water inside pipes to freeze, leading to increased pressure and potential bursts. Consequently, these bursts can result in extensive water damage to your property, ranging from structural issues to ruined belongings. Understanding the science behind pipe bursts empowers you to take preventive action. Moreover, proactive measures can significantly reduce the risk of such incidents.

Warning Signs Your Pipes Are About to Burst

Don’t wait until you’re ankle-deep in water — watch for these red flags:

Unexplained Increase in Water Bills

A sudden spike in your water bill could indicate an underlying leak, potentially leading to a burst.

Decreased Water Pressure

If your faucets, sinks, or showers are not delivering water with the usual force, it might be a sign of a compromised pipe. 

Strange Noises

Gurgling or banging sounds in your pipes can signal impending issues. 

Other Signs

If there is frost buildup on exposed pipes, damp sections of drywall, carpet, or ceilings, as well as strange smells from faucets or drains, your pipes may be on the verge of bursting.

How to Prevent Pipe Bursts

Prevention is your best defense. Here’s how to safeguard your property:

Insulate Exposed Pipes

Identify and insulate pipes in unheated areas to prevent freezing. You can insulate exposed pipes outside of your property using pipe sleeves and heat tape.

Maintain Adequate Heating

Allow your property to stay properly heated, especially in areas prone to freezing. Follow your local electricity provider for best practices in your area.

Drip Faucets

When the weather dips below freezing temperatures, allow your faucets to drip. This can relieve pressure and prevent your pipes from freezing and bursting.

Additional Tips

Follow your local guidelines to drain sprinkler systems. Store any hoses indoors and shut off water valves to outdoor faucets, leaving outside valves open. Lastly, keep any external doors and garages closed, especially if water supply lines are present.

What to Do If a Pipe Bursts

If the worst happens, act fast:

Shut Off Water Line

Promptly locate and turn off the main water supply immediately; this can help reduce the extent of damage to your property. 

Open Faucets to Reduce Pressure

If you haven’t already, turn on faucets throughout your property. This should allow any remaining water in your pipes to release, reducing the pressure on the damaged area.

Initiate Cleanup with Caution

While you can start the cleanup process, especially non-electrical hazard areas, consider professional assistance. Certified water-removal companies, recognized by organizations like the Institute of Inspection Cleaning and Restoration Certification (IICRC), can assist in reducing damage.

Partner with a Public Adjuster

Working with a public adjuster can be the key difference in the outcome of your water damage claim. Notify the Premier Claims team promptly after the damage occurs. Our team will provide guidance on how to navigate the claims process every step of the way. 

Why Partner with Premier Claims?

Dealing with insurance companies can feel like walking through a blizzard blindfolded. That’s where we come in. Premier Claims is your advocate, aiming for your claim to be fairly evaluated. 

Winter storms are unpredictable, but your response doesn’t have to be. Don’t let winter catch you off guard. Protect your property, stay informed, and know that Premier Claims is here to help you weather the storm.

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Contractor Estimate vs. Carrier Estimate: Why Both Matter

Why Your Insurance Estimate Isn’t Enough: The Power of a Contractor’s Estimate

You might be thinking: “Why should I bother getting a contractor estimate when my insurance carrier is going to provide me one anyway?” It’s a fair question. After all, your insurance carrier is paying the claim, right? So why not trust their estimate?

Here’s the thing—while the insurance carrier’s estimate is a starting point, it’s not always the most accurate reflection of what your repair costs will actually be. Getting an estimate from a contractor gives you a clearer picture of the actual costs and strengthens your position in negotiations. When you have detailed breakdowns from a professional who will do the repair work, you gain leverage to challenge lowball offers. It’s a strategic move to help put you in control rather than leaving everything up to the insurance carrier.

Estimate:

A detailed list of damages and cost to repair each item. Estimates can be written by Premier Claims, a contractor, or the insurance carrier (and oftentime, all three).

The Carrier Estimate: What Your Insurance Thinks

Your insurance carrier will provide an estimate based on their damage assessment. However, this estimate is often lower than the actual cost of repairs. Keep in mind that your carrier’s primary interest is to payout the least amount possible in a claim—not ensuring you receive every dollar needed for complete restoration. They may rely on outdated pricing models, overlook hidden damage, or apply policy limitations that conveniently reduce the scope of work documented.

The Contractor Estimate: What the Repairs May Cost

Your contractor’s estimate should more accurately reflect the real-time materials, labor, and project scope costs. This estimate is often higher than the carriers because it accounts for actual market rates, code upgrades, and any unforeseen damages that become apparent during repairs.

Why Both Estimates Matter

At Premier Claims, we use the contractor’s estimate as a critical tool in the negotiation process with your insurance carrier. While the carrier’s estimate provides a baseline, it often falls short of covering the full cost of repairs. A contractor’s estimate reflects real-world pricing—accounting for labor, materials, code upgrades, and hidden damages—which helps establish the value of your claim.

Without both the carrier’s and contractor’s perspectives, you might miss out on the full compensation needed to repair your property appropriately. The contractor’s estimate highlights gaps in the insurance carrier’s assessment, aiming for nothing to be overlooked. Having this documented cost of repairs can strengthen your case and increase the likelihood of a fair claim resolution. 

Gather Negotiation Tools

The stronger your evidence, the stronger your case—this is how we push back against lowball offers and fight to ensure you have the funds needed to properly restore your property. Navigating insurance claims can be overwhelming, but you don’t have to go it alone.

Premier Claims is here to advocate for you!

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Save on Insurance Premiums Without Sacrificing Coverage

Navigating the complex world of insurance doesn’t have to be overwhelming. For property owners, one of the most impactful ways to reduce premiums while maintaining excellent coverage is by reviewing and optimizing their insurance policies. 

Understanding Your Policy

Insurance policies consist of various components, including deductibles, coverage limits, and endorsements. Understanding these elements allows property owners to assess their policies effectively.

Deductibles

High deductibles often result in lower premiums. However, property owners should evaluate their financial capacity to cover the deductible in the event of a claim.

Coverage Limits

Reviewing coverage limits ensures adequate protection without overpaying for excessive coverage. Assess the property’s value and adjust coverage limits accordingly.

Endorsements

Additional coverages can be added through endorsements. Evaluate the necessity of endorsements based on the property’s specific needs to avoid unnecessary expenses.

Regular Policy Reviews

Insurance needs can evolve over time due to changes in property value, renovations, or lifestyle. Regular policy reviews, ideally conducted annually, allow property owners to align their coverage with their current requirements. By staying proactive, policyholders can identify potential areas for savings to reduce premiums and optimize their coverage.

Risk Mitigation Strategies

Implementing risk mitigation measures can lead to lower premiums. Property owners can consider:

Security Systems

Installing security systems, such as alarms and surveillance cameras, can reduce the property’s risk, leading to potential premium discounts.

Maintenance

Proper maintenance, including roof repairs, electrical updates, and plumbing improvements, demonstrates responsible property ownership and can result in reduced premiums.

Bundling Policies

Combining multiple insurance policies (e.g., property and auto) with the same insurer often results in substantial discounts, making it a cost-effective choice for property owners.

Policy Shopping and Comparison

Periodically shopping for insurance quotes and comparing policies from different providers is a proactive approach to securing competitive premiums. Additionally, it’s essential to obtain quotes from reputable insurers, ensuring a balance between cost and coverage quality.

Consulting with a Public Adjuster

Engaging a public adjuster, like those at Premier Claims, can significantly impact premium savings. Public adjusters have in-depth knowledge of insurance policies and can guide the policyholder on to best protect themselves and their property. Their expertise aids policyholders attempting to receive fair treatment and optimal coverage for their premiums. 

Property owners who invest time in understanding their policies, conducting regular reviews, implementing risk mitigation strategies, and exploring their options can achieve significant savings on premiums. By staying informed and proactive, property owners can make educated decisions that lead to substantial financial benefits.

Our team of seasoned public adjusters are on standby to assist you through the complexities of insurance coverage. To provide you with a comprehensive and accurate review of your policy, we invite you to complete our policy review. Subsequently, our team members will review your policy in-depth and reach back out to go over their findings at your convenience, allowing you to get the help you deserve!

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What Is a Position Letter?

Position Letters 101: Your Secret Weapon in Insurance Claims

If you’ve ever filed an insurance claim, you know the process can feel like running an obstacle course—except the obstacles are confusing terminology and red tape. One term that might make you pause is “position letter.” Don’t worry; it’s simpler than it sounds. Let’s break it down. 

What Exactly is a Position Letter?

A position letter is your chance to clearly state your argument when there’s a dispute about an insurance claim. Think of it as the “closing argument” in the courtroom of claims. It’s a formal document explaining what happened, why your claim deserves to be paid, and the evidence to back up the claim. 

But it’s not just about telling your side of the story; it’s about doing it in a way that makes the insurance carrier take you seriously. A good position letter doesn’t just say, “Pay me.” It says, “Here’s why you need to pay me, and here’s the proof to back it up.”

Why Are Position Letters Important? 

Insurance carriers are bombarded with claims, and if you don’t stand out, it might get shuffled to the bottom of the pile—or worse, denied outright. A position letter can:

Clarify Discrepancies

If the insurance carrier has made an initial determination that the policyholder disagrees with, the position letter provides the policyholder an opportunity to clarify their side. 

Strengthen the Claim

A position letter allows the policyholder to present supporting evidence in an organized manner to help support their claim.

Set the Stage for Negotiation

If the claim is disputed or underpaid, the position letter can act as the opening salvo in a negotiation process. 

Establish Documentation

A well-documented position letter can also serve as a record that may be referenced later in the process or court, should things escalate. 

When Should You Send A Position Letter to Your Carrier? 

Typically, position letters are sent after an insurance carrier denies a claim or offers an insultingly low amount. They’re often a prelude to more formal action, like hiring a public adjuster or filing a lawsuit.

If you’re feeling overwhelmed, don’t panic. There’s plenty of help available!

Contact Premier Claims today!

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Public Adjuster Near Me: Things to Look for and Consider

Recovering from the devastation of storm damage is a complex process, and having a reliable public adjuster by your side can make all the difference. The aftermath of a natural disaster is overwhelming, especially when it comes to dealing with insurance claims. Partnering with a public adjuster who understands the challenges you face and tailors them to you and your property’s needs helps streamline the claims process. Moreover, a public adjuster is your advocate, equipped with the expertise and knowledge to navigate the intricate landscape of insurance policies. Their partnership allows you to better equip yourself to fight for a fair settlement, enabling you to rebuild and restore your life. Now, you may be asking, how do I find a public adjuster near me?

Top 5 Things to Look For in a Public Adjuster

1. Verify Licensing & Accreditation

Ensure the public adjuster you consider is licensed and accredited by the relevant regulatory bodies. This accreditation validates their expertise and adherence to industry standards, providing you with confidence in their professionalism.

2. Evaluate Experience & Specialization

Look for an adjuster with a proven track record in handling various types of damages, such as water damage, hail damage, fire damage, and hurricane damage. Specialization in specific areas ensures they possess the expertise needed to handle your unique situation effectively.

3. Transparency & Trustworthiness

Transparent communication about fees, the claims process, and the expected timeline are essential. Furthermore, a trustworthy public adjuster maintains open and honest communication, ensuring you are well informed at every step.

4. Check Client Testimonials and Reviews

Reading testimonials and reviews from previous clients provides valuable insights into the adjuster’s reputation and the satisfaction of their clients. Premier Claims takes pride in its positive client feedback, reflecting our commitment to excellent service and successful outcomes.

5. Investigate Communication & Availability

Effective communication is key to a successful partnership. Evaluate the adjuster’s responsiveness and availability. Premier Claims ensures that our team is readily available to address your concerns and provide updates, offering you peace of mind during the claims process.

Why Choose Premier Claims?

At Premier Claims, our expertise goes beyond mere professional qualifications. Our team, consisting of industry veterans with advanced certifications and ongoing education, ensures we stay ahead of industry trends and policy changes. A public adjuster with a fully equipped team of professionals can significantly impact the outcome of your claim for the better. Premier Claims is dedicated to surpassing industry standards by incorporating innovation, technology, and a meticulous claim management process. Our six-step process is committed to delivering unparalleled results and safeguarding your interests at every stage. Certain states may have regulations that determine the services a public adjuster may provide. Our process and services we are able to provide will be based on the state regulations. To learn more, visit our Public Adjuster Legal Disclaimer. When you choose Premier Claims, you benefit from:

Expert Knowledge & Continuous Education

Our professionals hold advanced degrees and certifications, constantly updating their skills to navigate the ever-evolving insurance landscape effectively.

Tailored Strategies for Maximum Results

We understand the uniqueness of each case. Consequently, our team creates customized strategies, attempting to maximize your settlement based on the intricacies of your specific situation.

Supporting You Beyond the Claim

Our team actively offers personalized policy guidance, addresses industry inquiries, and commits to providing you with tailored support. We’re here to ensure your peace of mind extends beyond the claims process, offering expertise and assistance whenever you need it.

Your journey to reclaiming your life after storm damage begins with choosing the right public adjuster. Moreover, Premier Claims combines expertise, integrity, and a genuine commitment to your well-being. Contact Premier Claims today to discover how we can help you and your property!

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New Endorsements May Impact the Claims Process for Property Owners

Understanding Roofing Materials Payment Schedule Endorsements

How They Affect Property Owners

When it comes to roofing claims, understanding the fine print of your insurance policy can make or break your claim. A key detail to watch for is the roofing materials payment schedule endorsement—a clause that determines how and when your insurance carrier will reimburse the cost of roofing materials. If you’re a property owner managing costs, knowing the ins and outs of this endorsement can help you avoid unnecessary delays or expenses.

How Does This Affect Property Owners?

For property owners, a roofing materials payment schedule endorsement can have several implications:

What Can Property Owners Do?

How Premier Claims Can Help

At Premier Claims, we specialize in navigating the complexities of insurance claims. If you’re dealing with roofing material payment schedules or any other endorsements, we can help you understand your policy, advocate for fair reimbursement, and provide a smoother claims process. Reach out to our team today!

Reach out to our team today!

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Roofing Materials Payment Schedule Endorsements Explained

Everything You Need to Know About Roofing Materials Payment Schedule Endorsements

Insurance policies are constantly evolving, and recent changes in the insurance industry—like Progressive Home’s shift toward owner-occupied homes—make it more critical than ever for property owners and contractors to stay informed about crucial policy updates. One such change involves endorsing payment schedules for roofing materials, which is becoming increasingly common in homeowners’ policies. But what exactly does this endorsement mean for property owners and contractors? And why is it crucial to understand?

What is a Roofing Materials Payment Schedule Endorsement?

A roofing materials payment schedule endorsement is an add-on to your homeowner’s insurance policy that outlines how roofing materials will be paid after storm damage. Typically, after your roof is damaged, your insurance policy will cover the cost of repairs or replacement. With this endorsement, however, the insurer may not provide a lump sum for the materials upfront—instead, payments may be broken up according to a specific schedule. Property Claims Attorneys  reports, “Instead of providing a full replacement cost for a damaged roof, this schedule adjusts the settlement amount based on the age and type of roofing material.”

This endorsement often requires homeowners to pay for roofing materials upfront and wait for reimbursement from their insurance carrier according to the policy’s terms. The schedule sets expectations for when and how payments will be made, and it could vary from one insurer to another.

Why Do Insurance Carriers Include This Endorsement?

The roofing materials payment schedule endorsement isn’t about simplifying policies—it’s about minimizing insurance carriers’ financial exposure. As storm damage claims costs rise, insurers increasingly shift financial responsibility to policyholders. This endorsement allows insurers to depreciate the cost of roof repairs or replacements based on the age of the roofing materials, meaning homeowners may receive far less than they expect.

One key aspect of this endorsement is depreciation. Insurance carriers calculate depreciation based on the age and condition of your roof. For example, if your roof is 10 years old, you might only receive reimbursement for a portion of the material’s current value, even if the materials were new when installed. This can lead to significant out-of-pocket expenses for homeowners, especially when replacing a roof, which can cost thousands of dollars.

PC360 reported, “Progressive Home will focus on ensuring owner-occupied homes and bundled business policies, increasing minimum wind and hail deductibles, mandating the roofing materials payment schedule endorsement, and ensuring its agents are aligned on underwriting quality expectations.”

Translation:

Insurance carriers are making strategic moves to limit their exposure, often at the expense of policyholders. They disguise this endorsement as a way for policyholders to get a discounted premium. But what’s the real cost? Do policyholders fully understand what they agree to when signing up for these endorsements? The reality is that many policyholders don’t know what they’re signing up for, leaving them vulnerable to unexpected costs and coverage gaps. The focus is on creating policies that prioritize long-term financial stability for insurers while leaving property owners to decipher complicated endorsements and shoulder higher out-of-pocket costs. At Premier Claims, we see this shift as a way for insurers to protect their profits while leaving policyholders in the dark.

How Can Property Owners Navigate This Endorsement?

Planning ahead is crucial if your policy includes an endorsement of the roofing materials payment schedule. Homeowners should:

Why It’s Crucial to Stay Informed

Property owners need to review their homeowner’s policy to determine whether a roofing materials payment schedule endorsement is included. By understanding your policy and working with a trusted public adjuster, you can better navigate the claims process and hopefully create a solid foundation to receive proper reimbursement. 

If you’re unsure whether your policy includes a roofing materials payment schedule endorsement or if you’re dealing with an underpaid claim, contact Premier Claims today! We’re here to help you every step of the way.

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Additional Living Expenses for Commercial Properties

Owning commercial property comes with its own set of challenges, especially when unforeseen events disrupt business operations. Additional Living Expenses (ALE) coverage, often overlooked by commercial property owners, can be a crucial aspect of recovery. Premier Claims is here to shed light on ALE coverage for commercial properties.

Understanding Additional Living Expenses (ALE) for Commercial Properties

Navigating Commercial ALE

Additional Living Expenses (ALE) for commercial properties serve a purpose similar to its residential counterpart. In the event of covered perils, such as fire, flood, or other disasters, ALE can provide financial support for temporary relocation and ongoing business operations.

Business Interruption and ALE

What your insurance carrier may not explicitly outline is the interplay between Business Interruption (BI) coverage and ALE. While ALE is designed for the physical relocation of the business, BI coverage addresses financial losses resulting from the interruption. It’s crucial to understand how these two components work together as they aim to provide comprehensive coverage for your commercial property.

Coverage Limitations

Commercial property insurance policies may not thoroughly detail the limitations of Additional Living Expenses coverage. Your insurance carrier may not expressly communicate what expenses are covered and the extent of reimbursement. It’s imperative to review your policy with a keen eye for those details or seek professional guidance to avoid potential gaps in coverage.

The Importance of Detailed Documentation

Temporary Relocation Costs

Your insurance may not stress enough the importance of documenting not only the costs associated with temporary relocation but also the impact on business operations. Detailed records of expenses such as equipment rentals, storage, and the logistical aspects of maintaining or relocating operations are crucial for a smooth claims process & recovery.

Communication Protocols

Keep your insurance carrier informed about any changes in your business’s status or unexpected expenses. Open and transparent communication can expedite the claims process and prevent potential disputes.

Seeking Professional Guidance

At Premier Claims, we understand the intricate needs of commercial property owners. Our specialized expertise goes beyond conventional insurance knowledge to address the unique challenges faced by businesses during property damage incidents. We commit to standing by your side, providing comprehensive guidance tailored to your properties and business needs, and aiming to thoroughly assess and document every aspect of your commercial ALE claim. Our goal is not only to secure the coverage you deserve but to make the claims process as seamless as possible.

For commercial property owners, Additional Living Expenses (ALE) coverage is an often overlooked but critical component of insurance. Understanding the intricacies of ALE for commercial properties empowers you to safeguard your business during challenging times. Premier Claims is your dedicated partner, offering not only guidance but also proactive advocacy to navigate the complexities of commercial ALE claims.

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